Return & Refund Policy

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1. Right of Withdrawal

In compliance with Directive 2011/83/EU and UK consumer law, you have the right to withdraw from your purchase within 14 calendar days from the date of delivery without providing any reason. This is often called the "right to cancel" or "cooling-off period."

2. Conditions for Returns

To qualify for a refund under this policy:

• The product must be unopened and in original, unused condition
• All original packaging must be intact
• The return must be initiated within 14 days of delivery
• You must contact us to arrange the return

Important: For food and supplement products, opened or used items cannot be returned for health and safety reasons, as per consumer law exceptions.

3. How to Return

1. Contact us at info@lovelybeautrenew.shop or call +44 20 7946 0958 within 14 days of delivery
2. Provide your order number and reason for return
3. Receive return shipping instructions
4. Package the item securely and send it to the address provided
5. We will inspect the returned item upon receipt

4. Shipping Costs

Return shipping costs are:

• Your responsibility: If the return is due to your change of mind
• Our responsibility: If the return is due to our error, damage in transit, or a faulty product

5. Refund Processing

Upon receipt and inspection of your returned item:

• We will verify that the product meets return conditions
• If approved, a refund will be processed within 14 days
• The refund will be credited to your original payment method
• In the case of cash on delivery, we will arrange a refund via bank transfer

6. Damaged or Faulty Products

If you receive a damaged or faulty product:

1. Contact us immediately with photos of the damage
2. Do not open or use the product if it is damaged
3. We will arrange a replacement or full refund at no cost to you

7. Cancellation Before Dispatch

You can cancel your order at any time before we dispatch it without any charge. Please contact us as soon as possible after placing your order to cancel.

8. Refusal at Delivery

You have the right to refuse delivery of your order. If you refuse to accept the package:

• No payment will be taken
• The package will be returned to us automatically
• You will not incur any charges

9. Non-Returnable Items

The following items cannot be returned:

• Opened or partially used products
• Products that show signs of use or wear
• Items returned after 14 days from delivery
• Products without original packaging

10. Contact Us

For any questions about returns or refunds, please contact:

Lovelybeautrenew Ltd
12 Regent Street, London SW1Y 4PE
United Kingdom
Email: info@lovelybeautrenew.shop
Phone: +44 20 7946 0958
Hours: Mon-Fri 09:00-17:00 GMT